COMPANY NAME: IBM
ROLE: Technical
Operations Analyst
EDUCTION QUALIFICATION:
BE / B.Tech / Other
EXPERIENCE: 0 – 2 yrs
PLACE: Bangalore
SALARY: Best In The
Industry.
MANDATORY:
Candidates who are looking forward to work in IBM should
have the following skills.
You will be involved in solving technical query &
Trouble shooting.
Receiving or/and making calls to be able to respond to
client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level 1) in
support of contracted scope of services with related hardware, software and
services support as specified in the contract schedule.
You have to provide technical advice and guidance to Help
Desk CSRs for reported incidents for which the CSR cannot find a knowledge
document
Help Desk focal point for reported High Severity
incidents, sending out email alerts, and resolves, updated client website and
VRU
Proven communication Skills to be able to effectively
communicate with customers over Phone / email
Knowledge on Mail clients like Lotus and MS Outlook
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