COMPANY NAME: Vodafone
ROLE: Jr. Executive
EDUCTION QUALIFICATION:
Any Graduate
EXPERIENCE: Freshers
PLACE: Ahmedabad
SALARY: Best In The
Industry.
MANDATORY:
The incumbent is responsible for delivering on all
internal KPI’s for his team of 18 CSAs. Ensure discipline within his team with
respect to adherence to daily activities like attendance and briefing. This
role involves coordination with all support functions like
Quality/Training/PNP/HR and Circle team to bring improvement in team and
thereby deliver enhanced customer experience.
• To ensure team performance with learning and growth of
his/her people.
• To develop the team which can deliver on KPI’s and can
share & incorporate best practices with the process with proven results.
• Developing the team for higher roles.
• Provide timely recommendations on team member's growth
path.
• 100% adherence to Performance Appraisals and
Identifying areas of improvement for the team.
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