COMPANY NAME: Wipro
ROLE: Administrator
Service Desk
EDUCTION QUALIFICATION:
Any Graduate
EXPERIENCE: Freshers
PLACE: Pune
SALARY: Best In The
Industry.
MANDATORY:
TIS Service Desk(Mandatory)
Infra Service Desk Operations(Mandatory)
As an Administrator, you should be able to Monitor the IT
Infra structure for its availability, capacity usage, hardware and OS errors
and failures. Handle first-level incident / problem determination and
resolution on a 24x7 basis Service incidents and queries within the agreed
service levels. Timely escalation of incidents to higher levels when required.
Log file monitoring for errors. Perform daily, weekly and monthly proactive
housekeeping and monitoring activities Vendor co-ordination, Perform basic Service
Requests based on Standard Operating Procedures. Follow quality / security
process defined for the engagement
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