COMPANY NAME: CGI
ROLE: Service Desk
Analyst
EDUCTION QUALIFICATION:
Any degree
EXPERIENCE: Freshers
PLACE: Bangalore
SALARY: Best In The
Industry.
MANDATORY:
•
Providing a positive image of the
company through your role as the first point of contact with customers • To ensure
that all is work carried out in accordance with ITlL Incident Management
guidelines • Log calls via the appropriate call logging system and provide a
high level of technical fix. For example: o Change Passwords and unlock
accounts for internal and external customers where possible o To provide first
line printer support for the server infrastructure • Complete courtesy call
backs to the customer where required • Add value to your team environment by
being enthusiastic and maintaining a Positive attitude. • To achieve all team
and personal performance goals as defined by the company • Ensure calls
returned to DESK are reassigned without delay • Monitor related calls • Monitor
‘open’ incident calls.
APPLY :Click Here
ConversionConversion EmoticonEmoticon