COMPANY
NAME: Flipkart
ROLE: IT Support Engineer
– L1 – Linux
EDUCTION QUALIFICATION:
Any Graduate
EXPERIENCE: 0 – 2 Years
PLACE:
Mumbai
SALARY:
Best In The
Industry.
MANDATORY:
Desktop/Laptop
on-site and phone support;
Printer/Fax
support;
Backup
system support;
Updating
current infrastructure;
Deploying
new equipment;
Provide
investigation, diagnosis, resolution and recovery for hardware/software
problems. When unable to resolve, escalate to second or third level in
accordance with Help Desk escalation processes.
Maintain
overall ownership of users issue & service ensuring that they receive
resolution within a reasonable timeframe.
Support
various Linux OS flavors (Ubuntu, Lubuntu, Etc..)
Support
various Mac OS flavors.
Support
various Windows OS flavors.
Provide
initial assessment of urgency and business impact on all support calls.
Manage
service requests, software installations, new computer setups, upgrades, etc.
Record
incident resolutions in the Help Desk tool.
Support the
following Applications: Microsoft products for Mac and Windows, Adobe, Etc
Support the
following OS: Windows OS, Linux OS, Mac OS.
Support the
following Hardwares: desktops, laptops, printers, networked copiers, NICs,
basic LAN/Wifi/WAN connectivity and others as assigned.
Supporting
network printer installation and troubleshooting.
Ability to
work independently and in a team environment.
Ability to
communicate well with internal and external contacts.
Desktop
Engineer will be providing IT assistance to include application support,
hardware and software installation and troubleshooting.
Configuring
Microsoft Outlook / Outlook Express.
Perform
system software and hardware maintenance, evaluate, test and integrate upgrades
to operating systems, support software and applications
Knowledge
on Video conferencing setup and IP Phone L1 Support.
Manufacturing
PC standard image test and deployment
Antivirus
Symantec support and patch management for PCs
Basic
knowledge in networking switches and port management
Ability to
effectively prioritize and execute tasks in a high-pressure environment
Provides
remote end-user helpdesk support to clients.
Performs
remote troubleshooting and resolution to address various network related issues
on client networks.
Remote
support for network printer installation and troubleshooting.
Visiting to
various office locations to resolve the issues.
Wireless
barcode scanner installation and troubleshooting.
Barcode and
label printer installation and troubleshooting.
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