COMPANY
NAME: Dell
ROLE: Client Tech Support
EDUCTION QUALIFICATION:
B.E/B.Tech,M.E/M.Tech
EXPERIENCE: 0-2 years
PLACE:
Gurgaon, Haryana,
SALARY:
Best In The
Industry.
MANDATORY:
Responsible
for providing telephone support for customers on operation or maintenance of
Dell products.
· Assist phone customers by diagnosing
problems, and providing resolutions for technical and service issues.
· Responsible for EWS, Total solutions,
YTT and In warranty extension sales.
· Performs work in accordance to
standardized policies and procedures.
· Applies diagnostic techniques to
identify problems, investigate causes and recommend solutions to correct
failures.
· Documents problems in the support
solution database for diagnostics and solution implementation.
· Ensure proper escalation procedures
are followed.
· Responsible for customer satisfaction
through effective handling of customer problems.
· Work requires strong analytical
ability to resolve complex technical issues in addition to effective phone
communication skills.
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