COMPANY
NAME: HP
ROLE: Avaya Data
Networking
EDUCTION QUALIFICATION:
B.E/B.Tech,MCA
EXPERIENCE: 0-3 years
PLACE:
Bangalore
SALARY:
Best In The
Industry.
MANDATORY:
·
Responsible to Provide Tier-1/2 level
Support for Avaya Data Networking Products
·
4
An individual contributor who provides remote post-sales support of
software and/or hardware systems, sub-systems and/or applications for customers
or field personnel utilizing telephone and remote diagnostic capabilities.
·
4
Provides support to end user installations, configurations, upgrades and
migrations through basic problem solving and troubleshooting. May include
supporting 3rd party products and occasional on-site support.
·
4
Analyzes alarms, symptoms, logs and date required to resolve issues of low
to medium complexity. Deals with routine to low to medium complex problems or
issues.
·
4
Proposes and monitors the implementation of solutions for customer
reported incidents. Has limited independence and can identify additional
sources when required.
·
4
Able to determine and develop approaches to solutions within a limited
scope. Usually follows established practices and procedures.
·
4
Understand difference between layer 2 and 3 products, functionality, and
features
·
4
Identify protocols needed to provided interoperability in a multi-vendor
solution
·
4
Demonstrate proficiency with product diagnostic tools, testing software
applications, and test gear
·
4
Must have knowledge of various network topologies, LAN/WAN, TCP/IP,
Ethernet, routing.
·
4
ITIL model service delivery, understanding of SLA’s, Contract Penalties
etc.
·
4
Exposure to supporting global customers, working in 24*7 environment.
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