COMPANY
NAME: Tech Mahindra
ROLE: Quality Manager
EDUCTION QUALIFICATION:
Any Graduate/MBA
EXPERIENCE: 8 - 10 Years
PLACE:
Noida
SALARY:
Best In The
Industry.
MANDATORY:
Process consultancy for critical projects.
Work with respective GH/SPM/PM on start of new project/
work package to conduct the project criticality assessment rating using project
criticality assessment rating tool and share the rating and report with
respective GH/SPM/PM.
Ensure that project management processes are adhered as
per the project management treatment specified in the Tailoring guideline.
Handle End to End Transaction Quality & Process
Improvements for the outsourced process.
Analyse trends at an IDU level based on metrics collected
from projects in the IDU.
Contribute to bids and customer presentations.
Drive quality initiatives for the IDU.
Provide MIS to the IDU Head.
Participate in audits and reviews.
Ensure timely closure of audit NCs.
Monitor and improve process compliance and performance
for the IDU.
CSAT action planning and tracking for the IDU.
Provide pre-sales support.
Handle escalations.
Participate in process definition and improvement
initiatives.
Mentoring Quality Consultants.
Technical Skills:
International BPO Experience, Telecom Process or Back
Office.
Prior experience in international BPO is mandatory.
Relevant experience of 4-5 years experience in Telecom
BPO.
Excellent written and verbal communication.
Excellent people management, man management skills.
Experience in conflict-resolution, negotiation and
client-handling.
Strong interpersonal and influencing abilities.
Good process management skills.
Able to think strategically, and develop business plans.
Able to work in terms of business opportunities, growth,
revenue.Has experience to train people on Quality tools/PDCA/Six
Sigma/LEAN/VSM.
Led & mentored process improvement projects and
demonstrated significant benefits (Tangible/Non Tangible).
Ability to manage knowledge, replicate best practices
from other locations/processes to improve process performance.
Venue:
Tech Mahindra Ltd.,
A-6, Sector-64,
Noida (U.P).
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