Company Name: Flipkart
Role: Desktop Engr /
Mobility Engr / System Engr.
Education Qualification:
Any Graduate
Experience: 1
- 6 years
Place: Bangalore
Salary:
Best In The Industry
Mandatory :
Provide investigation, diagnosis, resolution and
recovery for hardware/software problems. When unable to resolve, escalate to
second or third level in accordance with Help Desk escalation processes.
Maintain overall ownership of user's issue &
service ensuring that they receive resolution within a reasonable timeframe.
Support various Linux OS flavors (Ubuntu, Lubuntu,
Etc..)
Support various Mac OS flavors.
Support various Windows OS flavors.
Provide initial assessment of urgency and business
impact on all support calls.
Manage service requests, software installations,
new computer setups, upgrades, etc.
Record incident resolutions in the Help Desk tool.
Support the following Applications: Microsoft
products for Mac and Windows, Adobe, Etc...
Support the following OS: Windows OS, Linux OS, Mac
OS.
Support the following Hardware's: desktops,
laptops, printers, networked copiers, NIC's, basic LAN/Wifi/WAN connectivity
and others as assigned.
Supporting network printer installation and
troubleshooting.
Ability to work independently and in a team
environment.
Ability to communicate well with internal and
external contacts.
Desktop Engineer will be providing IT assistance to
include application support, hardware and software installation and
troubleshooting.
Configuring Microsoft Outlook / Outlook Express.
Perform system software and hardware maintenance,
evaluate, test and integrate upgrades to operating systems, support software
and applications
Knowledge on Video conferencing setup and IP Phone
L1 Support.
Manufacturing PC standard image test and deployment
Antivirus Symantec support and patch management for
PCs
Basic knowledge in networking switches and port
management
Ability to effectively prioritize and execute tasks
in a high-pressure environment
Provides remote end-user helpdesk support to
clients.
Performs remote troubleshooting and resolution to
address various network related issues on client networks.
Remote support for network printer installation and
troubleshooting.
Visiting to various office locations to resolve the
issues.
Wireless barcode scanner installation and
troubleshooting.
Barcode and label printer installation and
troubleshooting.
VENUE:
Flipkart
# 447/B 12th Main, 4th Block,
opp BSNL Telephone exchange
Kormangala, Bangalore -
560095.
Contact Person : Amudha
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