Company Name: Xerox
Role: Tech Helpdesk Jr. Analyst
Education Qualification:
Any Graduate
Experience: Freshers
Place: Bangalore
Salary:
Best In The Industry
Mandatory :
Graduate from Recognized University.
roubleshoots via the phone hardware, software, and
network operating problems and involves technical resources to ensure
resolution
Applies understanding and knowledge of information
systems products and services to assist users
Identifies, investigates and researches user
questions and problems as well as isolating and resolving information systems
problems
Coordinates referrals to appropriate technical,
professional, or service personnel
Receives and prioritizes issues and forwards using
appropriate escalation procedure
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of
resolution efforts
Serves as a technical advisor to users with complex
systems issues by resolving or conferring with technical personnel
Recommends system or process improvements,
including procedures, training, and enhanced documentation
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