Company Name: Microsoft
Role: IT SERVICE ENGINEER
Education Qualification:
B.E/B.Tech,M.E/M.Tech
Experience: 1-3
years
Place: Hyderabad
Salary:
Rs 3.0 - 3.5 Lakh/Yr Best In The Industry
Mandatory :
Support hundreds of thousands of production Windows
servers that make up the Bing & Ad Center environment in a 24X7 shift model
Work closely with our SOC/NOC to detect, prioritize
and resolve incidents
Identify and document common recovery procedures
for service impacting incidents
Establish and follow a ROB (Rhythm of Business) to
ensure that all break / fix issues are resolved in a timely manner or escalated
to the appropriate group
Develop, communicate and drive Service Improvement
Plans to maintain an environment of continuous improvement with a focus on
rapid growth, world class quality, and cost efficacy
Provide team feedback and drive improvements with
current tools and process; drive initiatives to the appropriate group for
either design and implementation or business risk assessment
Drive operational aspects of incident management,
ensuring SLA&s for time, quality, and customer satisfaction are met in for
our global infrastructure.
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