Company Name: ValueLabs
Role: Tech. Support Executives
Education Qualification: Any Graduate
Experience: 2 - 4 Years
Place: Hyderabad
Salary: Best In The Industry
Mandatory :
2 to 4 years of Customer Service experience with 2 years of Technical Support, preferably with an international company in either Europe or Northern America.
High level of competence in Windows 7, MS Office, and MAC OS, and the ability to resolve general issues with these packages.
Strong skills in hardware components and troubleshooting.
Basic understanding in Active Directory, File and Folder security, DNS, DHCP, and networking infrastructures.
Knowledge of ITIL processes is preferred.
Skills :
Clear communication skills in English is a must.
Customer focused approach.
Can explain a problem and solution with confidence to give the user a feeling of trust, also when a user questions your solution.
Write short but detailed and to the point so that it is clear for a non-technical user.
Is able to write documentation with a strong focus on quality and improvements.
Ability to work under pressure in both a team environment and individually.
Willing to work variable shifts, including evenings, weekends and public holidays.
Able to think out of the box and providing extraordinary solutions to ordinary problems.
Venue:
ValueLabs LLP
Plot # 41, HITEC City, Phase II,
Opp. to Oracle, Beside Dell,
Hyderabad 500 081.
IBM, TCS, Wipro Hiring Freshers : Apply Now
Education Qualification: Any Graduate
Experience: 2 - 4 Years
Place: Hyderabad
Salary: Best In The Industry
Mandatory :
2 to 4 years of Customer Service experience with 2 years of Technical Support, preferably with an international company in either Europe or Northern America.
High level of competence in Windows 7, MS Office, and MAC OS, and the ability to resolve general issues with these packages.
Strong skills in hardware components and troubleshooting.
Basic understanding in Active Directory, File and Folder security, DNS, DHCP, and networking infrastructures.
Knowledge of ITIL processes is preferred.
Skills :
Clear communication skills in English is a must.
Customer focused approach.
Can explain a problem and solution with confidence to give the user a feeling of trust, also when a user questions your solution.
Write short but detailed and to the point so that it is clear for a non-technical user.
Is able to write documentation with a strong focus on quality and improvements.
Ability to work under pressure in both a team environment and individually.
Willing to work variable shifts, including evenings, weekends and public holidays.
Able to think out of the box and providing extraordinary solutions to ordinary problems.
Venue:
ValueLabs LLP
Plot # 41, HITEC City, Phase II,
Opp. to Oracle, Beside Dell,
Hyderabad 500 081.
IBM, TCS, Wipro Hiring Freshers : Apply Now
ConversionConversion EmoticonEmoticon